If you think you might be missing a stock reward, here are the steps you’ll need to take.
If you’ve made a purchase via Shop Now or your Browser Extension and still don’t see it in your Activity after 15 business days, it may be due to one of these reasons:
- The online purchase wasn’t completed during the same shopping session. Exiting your browser or visiting other sites during your shopping sessions means that we might not be able to link your purchase to your Bumped account.
- The purchase did not qualify for a reward. Some brands have exceptions, so be sure to read the Detail page and check out the terms and conditions before purchasing.
- Using coupon codes, offers or other promotions offered by other sites and programs may interfere with your stock reward.
- It might also take time for your store to report order information to us. If this is the case we’ll let you know!
Contact us
Still missing rewards, or have questions about them? Please wait 15 business days after the purchase date before flagging a missing reward. After 15 business days fill out this form or message us at support@bumped.com, and our support team will be happy to assist you.